Model of an Architectural Solution for a Value-Oriented Utility Company

Current trends in the housing and utilities sector are associated with a value-oriented approach, which implies that the key aspect in designing a product or service is the value received by the consumer.

Aim. The presented study aims to develop a model of an architectural solution for a utility company that implements a value-oriented approach to services by using technologies for collecting and analyzing personalized data.

Tasks. The authors form the value proposition of a utility company (through the example of a water supply and disposal company), determine the role of data collection, transmission, processing, and analysis technologies in the implementation of this value proposition, and develop a model for an architectural solution for a value-oriented utility company.

Methods. This study uses an architectural approach to the design of enterprise management systems.

Results. The study proposes a model of an architectural solution for a value-oriented utility company that describes the interaction between the user and corporate architecture of value proposition implementation. This model serves as a basis for creating detailed requirements for the services of application architecture, data architecture, and technological architecture of the utility system.

Conclusions. The architectural model of a utility company should make allowance for the requirements of compliance with the principles of value-oriented activity - from business services to IT systems and technological architecture. Personalized data collection is one of the most important conditions for the implementation of a value-oriented approach. A model for integrating data processing technologies in the architectural solution of a utility company will allow it to develop and implement the services necessary for value proposition implementation.

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