Models of quality costs by A. Feigenbaum, J. Juran, F. Crosby in the concept of the development of quality economics

Abstract

Aim. Consider the specifics and features of quality cost models by A. Feigenbaum, J. Juran, F. Crosby in the context of increasing the efficiency of cost management.

Objectives. Describe Joseph M. Juran's model (Juran's Spiral); classify quality costs by J. Juran — A. Feigenbaum; describe the classification of costs by F. Crosby.

Methods. This work uses general scientific research methods: deduction, induction, generalization, comparative analysis, synthesis (unification), study and theoretical analysis.

Results. In the modern economy, product quality plays a critical role, influencing the competitiveness and stability of the country's economic system, which makes quality management not just a formality, but a strategic necessity. Active implementation and development of quality systems is considered by enterprises as a means to improve reputation, increase market share and strengthen customer loyalty, and such systems help reduce costs by preventing defects and optimizing processes.

Conclusions. An analysis of quality cost models was carried out as one of the key methods in increasing the economic efficiency of the organization. In modern quality management practice, special attention is paid not only to the identification and assessment of quality costs, but also to their role in the process of making managerial and technical decisions. This is especially true when planning the production activities of an enterprise. Quality cost analysis is becoming an important tool to help management formulate economically sound decisions.