Methods for improving the sports organization management system

Abstract

Aim. The presented study aims to describe the process of improving the sports organization management system by handling faults in processes. 

Tasks. The authors analyze organizational, staff-related, and methodological aspects of fault handling; propose an interpretation of quality management methods for organizations offering services rather than products; provide an example of comprehensive application of fault handling methods in a sports organization; identify potential impact sources of the proposed approach.

Methods.  Continuous  improvement  of  the  sports  organization  management  system  is  based on  the  formation  of  a  fault  handling  unit.  Organizationally,  fault  handling  can  be  performed by a permanent committee with certain rules of procedure. Methodologically, the authors propose building it using conventional quality management methods. These include Pareto diagram, Ishikawa diagram, and analysis of causal relationships.

Results. The use of statistical methods in fault handling for  a  sports  organization  providing sports and wellness services is exemplified. Interpretation of the methods used for service organizations  is  an  important  aspect  that  is  not  always  obvious.  The  examined  methods  serve as an integral part  of  the  methodological  basis  of  fault  handling.  They  are  interrelated  and used comprehensively.

Conclusions. By using a  set  of  statistical  methods  for  fault  handling  in  a  sports  organization, it is possible to implement one of the basic principles of quality management – continuous improvement of processes and procedures. Formalization of work using statistical methods improves  the  quality  of  the  decisions  taken.  The  proposed  approach  to  fault  handling  makes it possible to eliminate not only their consequences, but also the causes.