Application of SERVQUAL and Delphi methods for making management decisions to improve logistics service in seaports | Ershova | Economics and Management

Economics and Management
Èkonomika i upravlenie

ISSN 1998-1627 (Print)

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Ershova T.V., Zhokhova V.V., Blyudik A.R. Application of SERVQUAL and Delphi methods for making management decisions to improve logistics service in seaports. Economics and Management. 2022;28(9):893-904. (In Russ.) https://doi.org/10.35854/1998-1627-2022-9-893-904

ISSN 1998-1627 (Print)

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T. V. Ershova
Vladivostok State University
Russian Federation

Tatiana V. Ershova, PhD in Economics, Associate Professor at the Department of Economics and Management

41 Gogolya str., Vladivostok 690014, Russia

V. V. Zhokhova
Vladivostok State University
Russian Federation

Valentina V. Zhokhova, PhD in Economics, Associate Professor, Associate Professor at the Department of Marketing and Trade

41 Gogolya str., Vladivostok 690014, Russia

A. R. Blyudik
Vladivostok State University
Russian Federation

Angelina R. Blyudik, postgraduate student at the Department of Economics and Management

41 Gogolya str., Vladivostok 690014, Russia

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