Evaluation of human resource management efficiency in IT companies based on a balanced scorecard
https://doi.org/10.35854/1998-1627-2025-5-602-612
Abstract
Aim. The work aimed to develop a balanced scorecard of quantitative indicators of the efficiency of strategic human resource management in IT companies of the Russian Federation (RF).
Objectives. The work seeks to analyze existing methodological approaches to assessing the efficiency of human resource management; to identify key factors and goals of human resource management in IT companies in a specific scorecard; to compile a balanced scorecard of human resource management efficiency for IT companies.
Methods. The study employed methods of comparative analysis of approaches to assessing efficiency, as well as methods of system analysis of strategic human resource management processes.
Results. A critical analysis of existing approaches and indicators of human resource management efficiency was performed. It determined the key results and goals of human resource management in IT companies in the context of a balanced scorecard. A balanced scorecard of quantitative indicators of human resource management efficiency in IT companies of the Russian Federation was developed, structured according to four perspectives, namely finance, clients, processes, training and development.
Conclusions. The work revealed the absence of universal methodological approaches and systems of indicators of the human resource management efficiency. The list of balanced indicators of efficiency developed in the course of this study takes into account the specifics of the manifestation of intellectual human resources and can be recommended for use in IT companies of the Russian Federation for strategic management of human resources in order to obtain competitive advantages under a shortage of highly qualified personnel.
About the Authors
I. S. Lukyanov
Volga State Technological University
Russian Federation
Competing Interests:
Russian Federation
Igor S. Lukyanov, postgraduate student
3 Lenin sq., Yoshkar-Ola, Republic of Mari El, 424000
Competing Interests:
The authors declare no conflict of interest related to the publication of this article
A. V. Borodin
Volga State Technological University
Russian Federation
Competing Interests:
Russian Federation
Andrey V. Borodin, PhD in Economics, Associate Professor, Head of the Department of Computer Science and System Programming
3 Lenin sq., Yoshkar-Ola, Republic of Mari El, 424000
Competing Interests:
The authors declare no conflict of interest related to the publication of this article
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Review
For citations:
Lukyanov I.S., Borodin A.V. Evaluation of human resource management efficiency in IT companies based on a balanced scorecard. Economics and Management. 2025;31(5):602-612. (In Russ.) https://doi.org/10.35854/1998-1627-2025-5-602-612
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